Associate Business Analyst

Undergraduate degree hires will enter the Southwest Airlines Corporate Delivery & Technology Departments as Associate Business Analysts. Associate Business Analysts act as Internal Consultants, and will provide analytical support for the development of a technology strategy for Southwest Airlines business customers, and then assist the business in making that strategy a reality. We will carefully match selected Candidates' skillsets with a certain pillar of the business, depending on business need. If selected, you may be placed in one of the following areas: Business Transformation Solutions (BTS), Product Solutions, Technical Operations, Office of the Chief Information Officer, or Information Security.

Analysts partner with different business Customers across our Commercial, Operational, and Back-Office Departments to figure out what Southwest needs to be successful and how Corporate Delivery & Technology can help meet those needs. This includes activities where Analysts help identify, clarify, and document complex issues that our Company is facing. The Analysts then assess how technical systems and business processes can be used to meet these needs.

Finally, these individuals will ensure Corporate Delivery & Technology deliver high-quality technical solutions that are aligned with business strategies and comply with departmental standards. Additionally, Associate Business Analysts are expected to manage timeframes for designing, coding, testing, and implementing to guarantee solutions are delivered on-time and within budget. These individuals will also ensure effective communications between business Customers and Technology Teams. Additionally, Analysts will leverage their problem solving skills to work on topics ranging from strategy (e.g., mapping out the roadmap for a new tool or defining how a new tool changes business process) and analytics (e.g., key performance indicators, metrics, scorecards).