Telephone Operations Intern

Network Operations (NetOps) is dedicated to the quality, reliability and integrity of the network systems that allow us to serve our customers. Here you will be working with bright minds that are the power behind the services that Charter provides.  

It's a great time to join the Charter NetOps Internship program. Take the opportunity to be a part of creating something new as we evolve after merging with Time Warner and Brighthouse Networks. 

Jump in and make your mark on high profile projects and plans. Take advantage of access to our online learning platforms and mentorship program to grow your skills exponentially. 

 

THE PROGRAM

10 weeks in our Greenwood Village, CO location with at least one project assigned.

 

WHAT WE LOOK FOR

Graduate students who value excellence, critical thinking, continuous improvement and hard work; and have a GPA of at least 3.0/4.0.

JOB SUMMARY

Under moderate supervision, responsible for managing the central office switches deployed by the company. Specifically responsible for performing or providing support for the following functional areas operations, administration, maintenance, and provisioning. Switches may be Constant Bit Rate (CBR)/Time Division Multiplexed (TDM) or packet based such as Voice over IP soft switches.  

 

MAJOR DUTIES AND RESPONSIBILITIES

·       Conducts daily detailed DHCP process for assigned areas of responsibility.

·       Manages all telephony equipment under moderate supervision.

·       Conducts telephone network daily health check procedures and call out protocols during outage situations following established guidelines

·       Performs installation and turn up of Trunk Groups and augments as determined by Traffic and Capacity Team under guidance of TOE II and III.

·       Configures and troubleshoots SS7, ISUP, and SIP with guidance of TOE II and III..

·       Documents switch and telephone network architecture.

·       Assists with the trouble shooting efforts during major outages.

·       Assists in all Residential and Business telephony issues.

·       Implements Method of Procedures (MOPS) created by TOE II and III

·       Supports all core telephony equipment including hardware and software upgrades, maintenance, and expansions.

·       Provides frequent reporting and recommends improvements.

·       Performs other duties as requested by supervisor.

 

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge  

·       Demonstrates basic IP knowledge, L2, L3 TCP, UDP and telephony equivalents

·       Understands telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc.

·       Working knowledge of common word processing, spreadsheet, Presentation, Design software and concepts.

·       Working knowledge of TCP/IP standard applications (Telnet, SSH, FTP, SMTP, HTTP)

·       Ability to contribute creative solutions to complex problems

·       Ability to troubleshoot IP connectivity issues

·       Ability to direct IP connectivity troubleshooting or CCNA

·       Ability to maintain professional composure and demonstrate critical thinking during stressful or complex projects

·       Ability to use personal computer and software applications

 

Education

Bachelor’s degree in Engineering or related field. Graduate level courses in Engineering or related field.

Related Work Experience                                                                                                      

Work experience in the following areas would be an added advantage:

·       Wireline, Wireless, or Broadband telephony switch installation or administration                  

·       Database management and network configuration                                          

·       Telephone Industry                                                                                                                  

 

WORKING CONDITIONS      

Office Environment

May work in:

·       Network Lab environment

·       24X7 Network Operations environment

·       Field Operations environment

Occasional travel as required

Valid driver's license with satisfactory driving record within Company required standards 

 

APPLICATION DOCUMENTS

Resume (Required)

MORE ON SPECTRUM: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.