Service Desk Technician

Primary Job Responsibilities:

• Provide help desk support and resolve problems to the end user's satisfaction.
• Monitor and respond promptly to requests received through the IT Service Desk portal.
• Troubleshoot help desk tickets.
• Internal user support.
• Set up and configure workstations.
• Implement software.
• Manager user accounts.
• Assist in department projects.

Required Qualifications:

• A least 1 year of related work experience.
• Must be able to effectively work independently and as part of a team in fast-paced environment.
• Ability to work under pressure to ensure timely and high quality resolutions.
• Excellent interpersonal, verbal and written communications, analytical and presentation skills.

Desired Qualifications

• Bachelor's degree in computer science or related information technology field.