Help Desk

Roadrunner Transportation Services (RRTS) is a leading transportation and logistics services provider offering a full suite of solutions. We are a publicly traded company on the New York Stock Exchange under ticker symbol 'RRTS'.
From 31 strategically located terminals nationwide, we're a single-source provider, offering customized LTL, Truckload, Expedited, Third-Party Logistics (3PL) and Specialized Service solutions to more than 35,000 customers in North America.
The Roadrunner Transportation goal is to provide a superior level of quality, service, and communication. We strive to furnish timely pickup and delivery, ensuring our customers' shipments arrive on-time and in the condition they were received.

Roadrunner Transportation Systems is seeking to fill a Help Desk position. The purpose of the position is to support the Information Technology needs of Roadrunner’s customers, partners, and employees.

Responsibilities:

• Respond to requests for technical assistance in person, via phone, electronically
• Maintain and support our internal (home-grown) and external (vendor purchased) software
• Work with our hardware and software vendors to resolve complex issues
• Log all help desk interactions into the helpdesk ticketing system
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Stay current with system information, changes and updates
• Able to participate fully in the 24 hour on-call rotation.

Qualifications:

• Associate's degree in Information Technology
• Minimum 1 year working experience in helpdesk environment
• Knowledge and experience of customer service practices
• Must have working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge and experience of customer service practices is required.
• Must be able to communicate internally and externally with terminals, Roadrunner customers, programmers, PC technicians and other business associates.
• Proficient in Microsoft Office 2013 is required
• Experience working with Microsoft Active Directory is required
• Must be able to work with computer/laptop hardware
• Must have experience in installing and updating computer software and operating systems