Intern, Customer Experience: Service & Systems

The Intern, Customer Experience: Service & Systems works out of the headquarters office of The Headfirst Companies. The Intern will serve as a central point of contact with customers via phone and email by responding to enrollment inquires, addressing and resolving parent questions, requests and needs to deliver a high-touch customer service experience for both prospective and enrolled camp families. The Intern will also be responsible for generating weekly and daily camp reports to facilitate and ensure the smooth day-to-day operations of camp. The successful candidate will possess excellent attention to detail and communication skills while serving as a brand ambassador for The Headfirst Companies across multiple platforms and camp experiences.

The Work:

• Communicate with on-site camp leadership to resolve service inquiries from camp families and discuss progress of weekly video recordings on site and scouting reports.
• Manage inbound enrollment and customer service inquires via e-mail and phone, providing high-touch service and resolving all customer questions and issues.
• Track customer data and requests through Salesforce.com and other customer systems.
• Educate customers on the programs, policies, and procedures of Headfirst Professional Sports Camps and Headfirst Summer Camps.
• Generate and update weekly and day-to-day operational reports across Headfirst Summer Camp locations.
• Complete additional tasks as requested by the leadership team of The Headfirst Companies.

The Requirements:

• Successful completion of freshman year at an accredited undergraduate institution.
• Demonstrated verbal and written communication skills, including a comfort level with interacting on the phone.
• A proven ability to build and maintain relationships.
• Ability to multitask/take on multiple ventures at once, demonstrating the prioritization and ownership to ensure they’re all completed effectively.
• Close attention to detail and feeling of ownership of both the process and outcome of work product.
• Preferred: Salesforce.com experience.
• Preferred: Pursuing an undergraduate degree in business, communications, marketing, public relations, or other related field.
• Preferred: Service and/or retail experience.

The Character:

• An impassioned enterpriser who shares The Headfirst Companies’ core mission and values, and believes in our ability to work together to make a difference in the lives of children and young adults.
• A highly motivated self-starter who is autonomous and dependable.
• A team player who approaches professional hurdles with a strong sense of individual responsibility and a sincere emphasis on team over self.
• A consummate professional who has the ability to prioritize and multi-task, managing several projects concurrently, sometimes under pressure, and often with tight deadlines, while maintaining a positive attitude and professional demeanor.
• A vocal, energetic, and enthusiastic leader who possesses the charisma, passion, and polish to serve as an ambassador of The Headfirst Companies.
• A doer who has an entrepreneurial spirit and a focus on finishing the job every day.
• A problem-solver who assumes responsibility beyond what is asked, and takes initiative
• A flexible, coachable, and down-to-earth teammate who has the desire and capacity to grow through self-reflection, and by both providing and receiving thoughtful, constructive performance feedback
• A patient individual with a stellar sense of humor.

The Headfirst Companies are proud to be Equal Opportunity Employers.