Customer Service Representative

Duties and Responsibilities:

• Handle customer inquiries and provides answers to customers by identifying problems, researching answers, guiding customer through corrective steps.
• Troubleshoot customer technical alarm issues effectively and completely over the phone and assist customer with questions and issues.
• Effectively utilize customer service skills, technical abilities, and resources to satisfy customer’s needs.
• Document and update customer records and account information as needed.
• Assist with monthly billings and other mailings.

Education:

• High school diploma or equivalent required.
• Some college ideal; degree preferred.
 

Experience:

• Minimum of one (1) year of customer service experience or clerical experience required.
 

Skills:

• Excellent communications skills.
• Knowledge of computer applications including the Microsoft Suite.
• Strong organizational skills.
• Technical aptitude; problem solving skills.