Product Director

Identifies prioritized accounts, provides analysis, tools, and customer insight to Sales, develops sales enablement tools, assists Sales in winning business and maximizing retention of high risk accounts through tools and analytics.

Major Responsibilities/ Accountabilities

• Lead global initiatives to address a common, challenging retention situation such as client budget cuts, competition, or client decision maker transitions
o Develop ways to surface the risk early enough to address it
o Pilot and roll out approaches to handle the risk for all transaction sizes
o Ensure high quality execution of best practice
o Identify and act on opportunities for continuous improvement
o Grow team to handle the retention risk for all size transactions in all geographies
• Support the largest and highest risk renewals
o Work with sales leaders to identify the accounts that will get the most benefit from support
o Provide complementary skills to the sales and service delivery team to address renewal risk, build a strong business case for renewal, and capture growth opportunities
o Surface lessons from renewals to identify new opportunities for client retention improvement
o Expand team and build capability in new hires
• Identify new opportunities to improve client retention and contract value growth. Lead teams to capture the opportunity
• Maximize retention and growth by managing and improving internal products and tools, including the Impact Assessment, Proposal Generator, and Account Planning Kit; maintain long term vision document for with current stakeholder feedback, roadmap, and potential improvements
• Perform high-quality quant- and qualitative analytics for long range planning and other major initiatives

 

 Education