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Guest Reception & Reservations Agent - Intern Level 1

Guest Reception & Reservations Agent - Intern Level 1

Gain valuable experience while working at a one of a kind lakefront resort property located in Michigan’s beautiful upper peninsula on Lake Huron.. You will also be able to work at our Americas Best Value Inn franchise hotel in Saint Ignace, Michigan. Our guests consistently rate us as being one of the best (and friendliest) hotels in the area. Saint Ignace is a fun place to live and work, offering many interesting attractions and events, along with easy access to Mackinac Island and the Eastern UP area. 

   Primary Job Responsibilities:
  • Take every opportunity to be friendly and helpful to guests.
  • Smile, have eye contact and greet guests immediately
  • Maintain a well-groomed, professional appearance at all times.
  • Actively solicit feedback from guests
  • Greet and welcome guests upon arrival.
  • Register guests into the computer, verifying reservation, address, and credit information.
  • Accept payment for guests’ accounts both at the time of registration and at checkout.
  • Promptly respond to and resolve guest complaints
  • Answer telephone promptly and properly being polite, courteous, and friendly
  • Be friendly, thorough, accurate and efficient in taking reservations, performing check in & check outs.
  • Assist with shuttle or transportation service in a timely and courteous manner
  • Assist guests with luggage upon their arrival to and departure from the hotel
  • Be knowledgeable and helpful about the local area, the hotel and hotel services
  • Handle messages, wake-up calls, mail, and faxes properly
  • Know of incoming VIP guests & groups
  • Flexible schedule - nights and weekends required.
  •  

*Please apply by emailing your resume to: info@bavarianhauslakefrontinn.com and write “Intern Level 1” in the subject line.

Job Type: Full-time (mid-to late May 2017 thru Aug 2017, or into the fall if possible)

Pay Hourly: TBD

Benefits: No

Housing Available: Yes