Customer Relations Intern

Customer Relations Internship Description 

Training Objectives:

·         To understand the general business of Two’s Company and the giftware, home décor industry.

·         Learn the basic operations of a Customer Relations department.

·         Understand the impact the Customer Relations department has on customer retention and the overall success of the company.

Program Time Frame:

·         Year-round opportunities are available.

·         A minimum commitment of 20 hours per week is preferred (Mon-Fri).

Training Curriculum:

·         Mission and objectives of a Customer Relations department.

·         Performance standards and how they are measured.

·         Standard Operating Procedures – understanding how these are important to the success of the company.

·         Communicating with our customers through various mediums including phone, email, automated communications, fax, and face-to-face.

·         Website – learn how this valuable resource impacts customers and the daily work flow.

·         Learn how to collaborate with other departments to accomplish results.

·         Quality Assurance Process – Understand how customer feedback is communicated among departments to facilitate improvements to product quality and packaging.

Supervision:

·         Closely supervised and trained by a variety of Customer Relations department staff members.

·         Weekly meetings with Customer Relations Manager to share feedback, progress and further training needs.

Qualifications:

·         Basic office skills

·         Strong communication skills, verbal and written

·         Good organizational skills

·         Basic knowledge of word, excel and outlook

About Two's Company

TWO’S COMPANY IS DEDICATED to innovation and trendsetting in the wholesale giftware and home decor industries and prides itself in providing the Global Market with high style fashion, gift and home products at moderate prices. Two’s has evolved over the years into a powerhouse brand in multiple categories and a dynamic sales organization that serves as advocates for our retail partners.