Repossession Supervisor
Repossession Supervisor
Credit Acceptance works with car dealers nationwide to enable them to sell vehicles to customers on credit, regardless of their credit history. The company's motto, “We Change Lives!” speaks to team members' pride in their ability to make a difference in the lives of dealers and customers alike.
We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential.
We are hiring a Repossession Supervisor within our Repossession Department.
About this Position:
* Consistently and efficiently lead a team of 8-10 full-time Repossession Specialists to exceed all goals.
* Effectively coach, mentor, motivate and communicate through change.
* Actively identify process improvement opportunities (by soliciting team member feedback, job shadowing and by reviewing reporting) and provide feedback to leadership on possible solutions to address the identified opportunities.
* Support repossession efforts by assisting team members with escalated calls so they can collect money to cancel repossession activities and skip trace to identify the customer and vehicle location.
* Make effective decisions.
Our Repossession Supervisor Team Members:
* Ensure your team consists of the Right People and the Right Number of People.
* Set and enforce Clear Expectations for your team.
* Monitor and evaluate individual and team performance.
* Continuously coach team on effective skip tracing techniques.
* Effectively communicate so that all team members are abreast of the current state of the department and organization.
* Conduct call monitoring, account audits and review daily dashboard reports for the department to identify trends and opportunities.
* Execute administrative tasks as needed within the role.
Position Qualifications:
Required:
* High School Diploma
* Minimum of 2 years previous leadership experience OR 2 years in a senior or mentoring role
* Previous customer service or collections experience in a call center environment
* Ability to speak clearly, professionally, and articulately on the telephone
* Ability to work independently and in a team environment
* Remain compliant with our policies, processes, and legal guidelines
* Working knowledge of MS Office and Internet guidelines
Preferred:
* Experience in the finance or automotive industry
Core Values:
To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:
* Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
* Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
* Insightful: Make timely well-considered decisions, create innovative solutions and continuously learn.
* Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
* Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is an equal opportunity employer.
Desired Skills:
customer service, call center, high volume, retail, collections, sales, compliance, supervisor, team lead, senior, manager
Credit Acceptance works with car dealers nationwide to enable them to sell vehicles to customers on credit, regardless of their credit history. The company's motto, “We Change Lives!” speaks to team members' pride in their ability to make a difference in the lives of dealers and customers alike.
We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential.
We are hiring a Repossession Supervisor within our Repossession Department.
About this Position:
* Consistently and efficiently lead a team of 8-10 full-time Repossession Specialists to exceed all goals.
* Effectively coach, mentor, motivate and communicate through change.
* Actively identify process improvement opportunities (by soliciting team member feedback, job shadowing and by reviewing reporting) and provide feedback to leadership on possible solutions to address the identified opportunities.
* Support repossession efforts by assisting team members with escalated calls so they can collect money to cancel repossession activities and skip trace to identify the customer and vehicle location.
* Make effective decisions.
Our Repossession Supervisor Team Members:
* Ensure your team consists of the Right People and the Right Number of People.
* Set and enforce Clear Expectations for your team.
* Monitor and evaluate individual and team performance.
* Continuously coach team on effective skip tracing techniques.
* Effectively communicate so that all team members are abreast of the current state of the department and organization.
* Conduct call monitoring, account audits and review daily dashboard reports for the department to identify trends and opportunities.
* Execute administrative tasks as needed within the role.
Position Qualifications:
Required:
* High School Diploma
* Minimum of 2 years previous leadership experience OR 2 years in a senior or mentoring role
* Previous customer service or collections experience in a call center environment
* Ability to speak clearly, professionally, and articulately on the telephone
* Ability to work independently and in a team environment
* Remain compliant with our policies, processes, and legal guidelines
* Working knowledge of MS Office and Internet guidelines
Preferred:
* Experience in the finance or automotive industry
Core Values:
To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:
* Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
* Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
* Insightful: Make timely well-considered decisions, create innovative solutions and continuously learn.
* Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
* Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is an equal opportunity employer.
Desired Skills:
customer service, call center, high volume, retail, collections, sales, compliance, supervisor, team lead, senior, manager
Pay Rate: US$48000 - US$48001 per year + bonus