Front End Collections Supervisor
Description:
Front-End Supervisor
Credit Acceptance works with car dealers nationwide to enable them to sell vehicles to customers on credit, regardless of their credit history. The company's motto, "We Change Lives!" speaks to team members' pride in their ability to make a difference in the lives of dealers and customers alike.
We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential.
We are hiring a Front-End Supervisor within our Collections Department.
About this Position:
* Consistently and efficiently lead a team of 12-15 full-time and part-time Collectors and Senior Collectors to exceed all goals
* Support collection efforts by assisting team members and handling escalated calls
* Effectively coach, mentor, motivate and communicate through change
* Actively identify process improvement opportunities
* Making effective decisions
Our Front-End Supervisors:
* Ensure your team consists of the Right People and the Right Number of People
* Set and enforce Clear Expectations for your team
* Monitor and evaluate team performance
* Continuously coach team on effective collection techniques
* Effectively communicate so that all team members are abreast of current state of the department and organization
* Execute administrative tasks as needed within the role
* All other duties as assigned by Manager
* Regular and predictable attendance as outlined in the department attendance policy
Position Qualifications:
Required:
* High school diploma
* Previous leadership experience
* Previous customer service and/or collection experience in a call center environment
Preferred:
* Experience in the finance or automotive industry
Core Values:
To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:
* Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
* Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
* Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.
* Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
* Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is an equal opportunity employer.
Front-End Supervisor
Credit Acceptance works with car dealers nationwide to enable them to sell vehicles to customers on credit, regardless of their credit history. The company's motto, "We Change Lives!" speaks to team members' pride in their ability to make a difference in the lives of dealers and customers alike.
We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential.
We are hiring a Front-End Supervisor within our Collections Department.
About this Position:
* Consistently and efficiently lead a team of 12-15 full-time and part-time Collectors and Senior Collectors to exceed all goals
* Support collection efforts by assisting team members and handling escalated calls
* Effectively coach, mentor, motivate and communicate through change
* Actively identify process improvement opportunities
* Making effective decisions
Our Front-End Supervisors:
* Ensure your team consists of the Right People and the Right Number of People
* Set and enforce Clear Expectations for your team
* Monitor and evaluate team performance
* Continuously coach team on effective collection techniques
* Effectively communicate so that all team members are abreast of current state of the department and organization
* Execute administrative tasks as needed within the role
* All other duties as assigned by Manager
* Regular and predictable attendance as outlined in the department attendance policy
Position Qualifications:
Required:
* High school diploma
* Previous leadership experience
* Previous customer service and/or collection experience in a call center environment
Preferred:
* Experience in the finance or automotive industry
Core Values:
To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:
* Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
* Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
* Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.
* Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
* Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is an equal opportunity employer.
Pay Rate: US$48000 - US$49000 per year + uncapped bonus