Hospitality Management

The Hospitality Management Intern participates in all aspects of hotel operations. The coordination begins from the time of booking a reservation. The Hospitality Management Internship requires a high level of administrative duties involving database management of reservations, room check-in and -out and invoicing. This individual is highly involved with each hotel.

Duties include greeting guests, ensuring the guests stay is enjoyable and solving problems as they arise. It is preferred that this individual must be a current student in the hospitality, guest services, tourism, or business fields seeking a career in Hospitality Management. This individual reports directly to the Director of Hospitality.

Please note: the Hospitality Management Intern is expected to work days, evenings, some weekends and all summer holidays, often 8-hour days, as work schedule is based on guest traffic.

ESSENTIAL DUTIES & RESPONSIBLITIES (PLUS OTHER DUTIES AS ASSIGNED):

• Assist in daily front desk operations at the Hotel Lakeside and Fountain Inn

• Train in/be exposed to all facets of hotel management, including but not limited to: rate management, scheduling, night audit and procurement

• Act as liaison between hotels and food service, particularly in the area of assessing needs for daily continental breakfast

• Assist the Director of Hospitality and Housekeeping Manager with implementation of an updated hotel room inspection program

• Manage guest complaints and advise solutions, within means, to solve the situation in a timely manner

• Attend weekly Guest Services meetings, carrying forth action items at the discretion of the Director of Hospitality

• Monitor guest feedback while assisting with appropriate responses through all communications channels (email, mail, phone or face-to-face contact)

• Assist in the setup and operation of the Information Center when necessary

• Assist the Vice President of Operations  with special events as needed

• Participate in all LLA activities, forums and gatherings

• Make an oral presentation to the Lakeside Chautauqua staff regarding summer internship experience

   

  HOW TO APPLY: Applicants must submit a cover letter, resume and minimum of 3 professional references (name and contact information). Only electronic submissions will be accepted, including follow-up. Send materials to internships@lakesideohio.com. In the subject line, indicate the internship position that interests you. If you qualify for more than 1 position, please indicate in your cover letter and subject line; limit of 2. Applications are reviewed as they are received. Priority consideration will be given to applications received by Monday, Jan. 2. The final deadline is Friday, March 3.

A minimum 3.0 GPA is required