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Guest Services

The Lakeside Association
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The Guest Services Intern manages the Lakeside Information Center, located at the Pavilion. The intern reports directly to the Guest Services/Operations Department with regards to all aspects of his/her position. Please note: the Guest Services Intern is expected to work days, evenings, weekend and all summer holidays.  

 

ESSENTIAL DUTIES & RESPONSIBLITIES (PLUS OTHER DUTIES AS ASSIGNED):

  • Staff the Lakeside Information Center to provide customer service to the following areas/tasks:

  • Provide general Lakeside information to guests

  • Answer guests’ questions and forward concerns to the proper departments

  • Process work orders for jobs/repairs needed in Central Park and the waterfront

  • Input daily content for monitor display with general Lakeside information, upcoming events and notices

  • Report injuries or emergencies at Central Park and the waterfront to Safety Services

  • Report Central Park and waterfront restroom cleanliness, trash removal, etc. to Municipal Services

  • Inventory and sell sundry beach items

  • Rent beach chairs to guests

  • Provide ODNR fishing regulations to guests

  • Handle reservations and transactions for several activities, including, but not limited to: rentals for Sunfish sailboats, kayaks and standup paddleboards, registration for wooden boat cruises, sign up for sailing lessons, sign up for pond boat building classes, Splash Park events, registration for Historic Tram Tours and ticket sales for special events

  • Register participants and create spreadsheets for recreation events, including, but not limited to: 5k Raccoon Run, triathlons and sailing races

  • Attend weekly Guest Services meetings and carry forth information and action items as needed

  • Monitor guests’ feedback while assisting with appropriate responses through all communication channels (phone, email, mail and face-to-face)

  • Assist the Programming, Recreation and Operations Departments with special events as needed

  • Ensure customer relations and satisfaction are of highest priority

  • Participate in all LLA activities, forums and gatherings

  • Make an oral presentation to the Lakeside Chautauqua staff regarding summer internship experience

 

 3.0 GPA Required

HOW TO APPLY:

Applicants must submit a cover letter, resume and list of at least 3 professional references (name and contact information). Only electronic submissions will be accepted, including follow-up. Send materials to internships@lakesideohio.com. In the subject line, indicate the internship position that interests you. If you qualify for more than 1 position, please indicate in your cover letter and subject line; limit of 2. Applications are reviewed as they are received. Priority consideration will be given to applications received by Monday, January 2nd. The final deadline is Friday, March 3rd.