Customer Success Intern
What will an intern do at Handshake?
Handshake is looking to bring on two interns to join our team in the Spring to help drive our work and initiatives forward. As a part of the Handshake team, you will have the opportunity to interact across our sales and customer success teams. You will work on a variety of different projects that have both, tangible and immediate impact. You will learn and grow alongside a passionate and mission-driven team who are dedicated to helping students like you, develop and succeed.
Working with our Account Managers, you will provide expert-level consultation on the Handshake platform, ensuring that Universities are utilizing the system in the most effective ways possible for their institution. You will help identify, track and resolve strategic customer issues and collaborate across the Handshake organization to ensure that customer needs are met in an efficient & timely manner. Your work will focus on helping us improve our internal tools to support our partners and effectively communicate internally.
What qualities are we looking for?
A self-starter who seeks out new opportunities and can take a project and overcome challenges in order to be independently successful
Passion for the problem: helping students launch their careers and help companies grow by making the best matches with new graduates
A deep interest in technology and helping others understand how technology can improve their day-to-day lives
A strong sense of empathy with users of our product
Work ethic, ambition, and a bias for action
Excellent verbal and written communication skills with a clear ability to communicate complex topics with simple language
- Strong technical skills and proficiency with Excel