Account Manager - FMLA

About ComPsych

ComPsych Corporation is the world's largest provider of employee assistance programs and is the pioneer and worldwide leader of fully integrated EAP, behavioral health, employee wellness, work-life, FMLA and absence management services under its GuidanceResources® brand. ComPsych provides expert resources to more than 31,000 organizations covering more than 82 million individuals in over 130 countries. By creating "Build-to-Suit" programs, ComPsych helps employers attract and retain employees, increase employee productivity and improve overall health and well-being.

Job Summary

We are seeking an enthusiastic professional capable of proactively building and maintaining positive customer relationships. The FMLA Account Manager will be responsible for working with the FMLA management team to meet and exceed client expectations.

Primary Responsibilities

• Demonstrate a thorough understanding of FMLA, FMLA Source procedures and tools
• Guide new clients through start up and modify processes as necessary
• Investigate and resolve customer concerns quickly and effectively in order to ensure client satisfaction
• Manage clients' expectations of our services post implementation
• Identify opportunities to extend ComPsych's business within an account
• Establish a strong relationship with your customers and make a strong effort to meet all clients on client tours
• Develop a strong working relationship with ComPsych's IT department
• Act as a leader to the FMLA team covering client specific process issues
• Recommend improvements to the Medical Certification Specialists and Intake Processors
• Provide suggestions to improve the implementation process