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Application Processor

Job Title: Application Processor
Department: Medicaid Team
Reports To: Manager, Medicaid Team
FLSA Status: Non-Exempt

Summary: Submits Medicaid Applications by performing the following duties.

Essential Duties & Responsibilities:
Keeps track of received data and source documents.
Prepares and sorts source documents, and identifies and interprets data to be entered.
Contacts preparers of source documents to resolve questions, inconsistencies, or missing data.
Enters alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen, and enters necessary codes.
Faxes necessary DHHS forms for Medicaid application follow up.
Maintains specified productivity and quality baselines.
Compares data entered with source documents, or reenters data in verification format on screen to detect errors.
Makes necessary corrections to information entered.
Keeps record of work completed.
Reviews and enters corrections into computer.
Files or routes source documents after entry.
Responds to inquiries regarding entered data.
Research internal computer system for additional data.
Provide backup support for reception.
Scan & distribute mail daily.
All other duties as assigned.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical – Collects researches and reports data.

Design - Demonstrates attention to detail.

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.

Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Responds promptly to customer and department needs; Responds to requests for service and assistance.

Interpersonal Skills - Maintains confidentiality; Remains open to others' ideas and tries new things.

Oral Communication - Listens and seeks clarification; Responds well to questions; Participates in meetings.

Written Communication - Writes clearly and informatively; Able to read and interpret written information. Edits work for spelling and grammar; Presents numerical data effectively.

Teamwork - Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.

Ethics - Treats people with respect; Works ethically and with integrity; upholds organizational values.

Organizational Support - Follows policies and procedures; Supports organization's goals and values.

Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position.

Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.

Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Asks for and offers help when needed.

Innovation - Generates suggestions for improving work.

Qualifications:

Education and/or Experience:
One to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Excel or similar Spreadsheet software, Microsoft Access and Microsoft Word Processing software.

Certificates, Licenses, Registrations:
None required

Other Skills and Abilities:
Must be able to type 45 wpm

Other Qualifications:
None required

Physical Demands:
While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:
The noise level in the work environment is usually moderate.