Product Support Associate - 16001512

Description 

Thomson Reuters is the leading source of intelligent information for the world’s businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, and media markets, powered by the world’s most trusted news organization.

Interested in working with a top tier technology company?  

If you like to get paid to figure things out, we will train you to succeed in our rewarding Product Support Associate position! Our work environment is challenging, supportive, professional, relaxed, fast-paced and inspiring. Our employees are collaborative, have fun and work hard to do the best that we can. 

Location: Ann Arbor, Michigan

Type of position: Full-time, Paid Contractor Position

Dates available:

• January 30, 2017 to April 21, 2017 (Last day to apply is 1/16/2017)
• May 15, 2017 to August 18, 2017
• June 12, 2017 to December 29, 2017

Thomson Reuters was recently named Crain's "Coolest Place to Work" and one of Business Week’s "Top 100 Global Brands."

What type of work will I do? 

We are looking for self-motivated individuals who thrive in a fast paced environment, have a passion for customer service and possess a strong attention to detail. Responsibilities of this role include: 

• Participation in paid training to learn the accounting & tax software
• Talk with tax practitioners from major accounting firms and corporations around the world, as well as small to medium firms
• Assist customers in answering questions and providing support in using their software
• Gain experience troubleshooting software problems, data entry mistakes, printing issue and system setup options
• Learn effective business communication techniques for both internal and customer-facing problem-solving
• Work with Senior Thomson Reuters staff to provide outstanding customer service 

A fun, friendly work environment

We offer a collaborative and casual work environment which encourages our team members to be innovative and take less traditional approaches to solving the needs of both public and private accountants around the world. 

What qualifications do we look for? 

• Strong verbal communication skills
• Motivated and enthusiastic to learn
• Desire to help others
• Knowledge of computer navigation functions
• Ability to work 40-60 hours/week on a varied schedule as needed
• Able to work in our Ann Arbor, MI office 

Also beneficial: 

• Demonstrated success working in customer service
• Coursework or experience with accounting, computers, information systems, or other technology or business disciplines
• Prior experience with business software
• Bilingual English/Spanish 

Why is Thomson Reuters a great place for me to work? 

Each of us brings a unique perspective to our work. That perspective is shaped by where we live, the business we advance, and the decisions we influence. But true impact isn't something any of us achieves alone. It's only possible when ideas connect and talents are shared. Together, the power of our perspectives will move the world. That's why you're being invited to Bring it. 

What are Thomson Reuters core values? 

Trust: We act with integrity and independence by holding ourselves and each other to be ethical and reliable in all we do. 

Partnership: We work together, with each other, with our customers and with industry partners to deliver superior results and experiences. 

Innovation: We innovate to serve our customers, drive our growth and win in dynamic business environments. 

Performance: We deliver results, excelling at work that positively impacts the world. 

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We’ll bring a world of opportunities.

As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.