Business Analyst
Product Support:
- Update and organize specific datasets to be provided to prospective and current customers
- Perform customer requested analysis on SMA sentiment metrics to calculate ROI, P&L and related visuals (scatter plots, turnover etc.)
- Work with customers to ensure the successful implementation of Social Market Analytics Data and API’s
- Ensure and track regular contact with customers
- Track customer request for new product features and work with development to ensure successful implementation
- Track customer retention metrics and work with sales for increasing customer retention
Sales:
- Proactive follow-up on sales opportunities as trials and negotiations progress
- Development/maintenance of marketing materials
- Liaison to SMA resources for institutional clients and channel partners
- Initial support of retail product launch
Position Requirements
- Master’s Degree in Business – Finance or Economics majors are preferred, but all will be considered
- 1-2 years’ experience in Financial Services, Consulting, or Accounting
- Basic experience in statistical analysis and database management (SQL)
- Strong Microsoft Office skills, especially Excel (VBA is a plus)
- Proficient Knowledge of statistical manipulation tools (R, Python etc)
- Excellent communication skills (both written and verbal) with polished presentation ability
- Flexibility to adapt in a rapidly changing work environment, ability to prioritize and manage several different tasks at once