Repossession Support Administrator
Repossession Support Administrator
Credit Acceptance works with car dealers nationwide to enable them to sell vehicles to customers on credit, regardless of their credit history. The company's motto, 'We Change Lives!' speaks to team members' pride in their ability to make a difference in the lives of dealers and customers alike.
We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential.
We are hiring a Repossession Support Administrator within our Repossession Department.
About this Position:
* Support our efforts after repossession to remain complaint with contracted service level expectations by coaching repossession contractors using monthly metrics and reports.
* Work directly with repossession contractors by sending out timely e-mail and fax notification reminders for:
* Vehicles that do not reflect being stocked in at the auction to reach resolution.
* Invoices not submitted.
* License, Insurance and Bond information expiring.
* Send requests for updated repossession contractor profile information (# of Trucks, # of drivers, updated zip codes, etc.).
* Review Service Provider complaints, communicate with the repossession contractor to gather the facts and provide the details to the Repo Contractor Coordinator for review.
* Update account information after repossession related to the location of the assigned Auction and the police agency that the repossession was reported to.
* Answer phones calls from auctions, contractors, customers, and internal Credit Acceptance departments.
* Audit batch invoice files from repossession contractors to ensure quality and timely payment.
* Process abandon vehicle notices by reviewing imaged documents and entering their data into the systems.
Our Repossession Support Administrator Team Members:
* Prioritize and execute multiple tasks in fast paced environment.
* Are self-driven, internally motivated, patient, flexible and goal oriented.
* Adjust quickly to rapidly changing business environment.
* Interact with leaders, accept feedback and change behavior based on feedback.
* Speak clearly, professionally and articulately on the telephone.
* Document account notes clearly and efficiently.
* Work independently and in a team environment.
* Remain compliant with our policies, processes and legal guidelines.
Position Qualifications:
Required:
* High School Diploma or GED
* Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel)
Preferred:
* Excellent negotiation, problem-solving, and organizational skills
* Strong analytical skills
* Strong attention to detail and accuracy in a fast-paced environment
Core Values:
To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:
* Positive : Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
* Respectful : Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
* Insightful : Make timely well-considered decisions, create innovative solutions and continuously learn.
* Direct : Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
* Earnest : Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is an equal opportunity employer.
Desired Skills:
administrative assistant, secretary, office manager, spreadsheet management, office assistant, student assistant, invoice, billing, audit,
Credit Acceptance works with car dealers nationwide to enable them to sell vehicles to customers on credit, regardless of their credit history. The company's motto, 'We Change Lives!' speaks to team members' pride in their ability to make a difference in the lives of dealers and customers alike.
We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential.
We are hiring a Repossession Support Administrator within our Repossession Department.
About this Position:
* Support our efforts after repossession to remain complaint with contracted service level expectations by coaching repossession contractors using monthly metrics and reports.
* Work directly with repossession contractors by sending out timely e-mail and fax notification reminders for:
* Vehicles that do not reflect being stocked in at the auction to reach resolution.
* Invoices not submitted.
* License, Insurance and Bond information expiring.
* Send requests for updated repossession contractor profile information (# of Trucks, # of drivers, updated zip codes, etc.).
* Review Service Provider complaints, communicate with the repossession contractor to gather the facts and provide the details to the Repo Contractor Coordinator for review.
* Update account information after repossession related to the location of the assigned Auction and the police agency that the repossession was reported to.
* Answer phones calls from auctions, contractors, customers, and internal Credit Acceptance departments.
* Audit batch invoice files from repossession contractors to ensure quality and timely payment.
* Process abandon vehicle notices by reviewing imaged documents and entering their data into the systems.
Our Repossession Support Administrator Team Members:
* Prioritize and execute multiple tasks in fast paced environment.
* Are self-driven, internally motivated, patient, flexible and goal oriented.
* Adjust quickly to rapidly changing business environment.
* Interact with leaders, accept feedback and change behavior based on feedback.
* Speak clearly, professionally and articulately on the telephone.
* Document account notes clearly and efficiently.
* Work independently and in a team environment.
* Remain compliant with our policies, processes and legal guidelines.
Position Qualifications:
Required:
* High School Diploma or GED
* Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel)
Preferred:
* Excellent negotiation, problem-solving, and organizational skills
* Strong analytical skills
* Strong attention to detail and accuracy in a fast-paced environment
Core Values:
To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:
* Positive : Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
* Respectful : Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
* Insightful : Make timely well-considered decisions, create innovative solutions and continuously learn.
* Direct : Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
* Earnest : Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is an equal opportunity employer.
Desired Skills:
administrative assistant, secretary, office manager, spreadsheet management, office assistant, student assistant, invoice, billing, audit,
Pay Rate: US$13.40 - US$13.41 per hour + bonus