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IT Support Intern

Starz Entertainment
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In this position, the intern is responsible for providing accurate and efficient support for Windows, Apple and Android environments and VoIP phones, including but not limited to, maintenance, installation, configuration, troubleshooting, and integration of 3'' party and in house applications. The intern is also responsible for upgrading users from Windows 7 to Windows 10. You will track, document progress and identify issues via ServiceNow incident management & ticketing system. You will also participate in creating a training program for Spark end users.

 

  • Support: Understand business concerns and needs, and identify unique opportunities and develop independent solutions for client and company needs.
  • Excellent customer service, time management, interpersonal, organizational and communication skills, and also need the ability to work in a fast-paced changing environment.
  • Diagnosis: Diagnose Windows, Apple, Android and Telephony hardware and software problems by asking accurate, concise, questions in a professional and timely manner.
  • Troubleshooting: Troubleshoot issues for problem recognition, research, isolation, resolution, and follow up for desktop, mobile (both hardware and software) and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues. Repair/Replace hardware as necessary.
  • Call Logging & Assignment: Respond to incoming requests (e.g., e-mails, dashboard alerts, telephone calls, voicemail, or in person) and accurately identify, diagnose, prioritize, log, and dispatch or resolve the service requests within established SLA standards. Enter and report technical problems, causes and solutions within the call logging software.
  • Documentation: Create and maintain documentation for all standard Technical Support policies, procedures, and practices.
  • Project Participation: Support all Starz key identified projects including but not limited to rollouts and upgrades. Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.

 

Required Skills

 

  • 2-4 years work toward bachelor’s degree with an emphasis in audio visual, Computer Science, Computer Information Systems, or similar discipline.
  • Knowledgeable in all Microsoft Office applications, including Word, Excel, Access, PowerPoint and Project software applications.
  • Knowledgeable in Apple, Windows and android environments.
  • Strong organizational skills with a keen eye for detail.

Candidates must currently be enrolled in an accredited degree program and meet one of the following criteria to be eligible:

·        Current undergraduate student entering your junior or senior year

·        Graduate student (MA, MS, MBA or JD)

 

Starz (www.starz.com), a Lionsgate company (NYSE: LGF.A, LGF.B), is a leading global media and entertainment company that provides premium subscription video programming on domestic U.S. pay television networks and produces and distributes content for worldwide audiences, including its investment in the STARZ PLAY Arabia OTT service. STARZ is the ultimate destination for obsessable TV, movies and more. Characters who pull you in and stories that stay with you. From bold Original Series to the best movies, whatever you love, STARZ ignites your passions. STARZ is an Equal Opportunity Employer. This means that all applicants will receive consideration for employment regardless of gender, age, race, national origin, disability, color, religion, sexual orientation, gender identity and/or expression, veteran status, or any other characteristic protected by federal, state or local law. In addition, STARZ will provide reasonable accommodations for qualified individuals with disabilities.