Office Manager (Primary Care)

This Job Posting closes at 11:59 p.m. (Pacific Time) on Tuesday, April 10, 2018.

The Eligibility List established for this recruitment may be used to fill future vacancies.

The salary range is $30.64 - $41.36 hourly; $63,735.78 - $86,043.65 annually.

Join us to take advantage of our excellent benefits and compensation package!

In addition to competitive wages, Clackamas County offers an attractive benefits package for employees in regular status positions.

This is a full time non-represented group 2 County position.

Non-Represented Group 2 Full Time Benefits

Learn More About Benefits

Clackamas County's Health Centers Division is looking for an experienced, primary care Office Manager to work for our Federally Qualified Health Centers (FQHC). The FQHC includes four primary care clinics, three behavioral health clinics, two dental clinics and two School Based Health Centers. This position will be located at the Beavercreek location in Oregon City. The Health Centers Division is dedicated to offering high quality physical health, dental and behavioral health services to individuals throughout Clackamas County, with a focus on patient-centered care that helps individuals and families thrive.

Office Managers for the clinics supervise personnel, manage clinic support operations as well as develop and implement office systems, procedures and policies. Individuals in these roles are often times the subject matter experts, or at a minimum, have considerable knowledge in knowing the processes involved in using a computer-based system for client scheduling, registration, check-out, template development, and how to resolve system errors. Office Managers coordinate with billing staff to screen paperwork of primary care office staff for accuracy and completeness and are responsible for coordinating training of staff in the use of forms, interpretation of computer codes, and instructing personnel in appropriate error resolution.

The Office Managers perform the most difficult and confidential duties in a program support area. They are integral members of the leadership team in ensuring that clerical and operational functions and practices are coordinated in support of the division's goals. The position requires the ability to remain calm and professional while supporting staff in a fast-paced environment and be proactive in taking initiative to find new answers for dilemmas.

The Office Manager at Beavercreek requires proven experience in successfully managing personnel and support services in a Team Based Care delivery system for primary care, including licensed providers, in a clinic setting. Successful candidates will have a strong background in supervision and managing operations that include a staff of licensed providers.

Required Minimum Qualifications/ Transferrable Skills:*

• At least (2) two years of progressively responsible personnel management and supervisory experience, including developing, assigning, implementing and reviewing operational work, providing training for staff, preparing and reviewing performance appraisals and work improvement plans, correcting performance deficiencies and taking action for improvement as necessary, and providing leadership to staff
• At least (1) year of experience in managing and supporting all roles, including licensed providers, in a Team Based Care delivery system in a primary care clinic setting
• Experience in an office manager or similar role, evaluating and organizing office systems for efficiency and effectiveness
• Experience managing outreach for chronic disease management in a primary care setting as well as experience working with a Quality Improvement (QI) team as it relates to improved health outcomes for patients and meeting state and Coordinated Care Organizations (CCO) metrics
• Ability to communicate openly and effectively in a professional manner, focus on tasks/issues, prioritize workload, resolve conflict effectively, explain function and purpose of systems, and ensure harmonious working relationships while meeting the goals of the agency
• At least (1) one year of experience working collaboratively with community agencies, local organizations, government agencies and community groups.
• Experience using a clinical management data system
• Knowledge of HIPAA and other health related confidentiality laws
• Must successfully pass a post-offer criminal history check
• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. Specific information on the County's driving policy can be found at Driving and Vehicle Policy (EPP 52) .

Preferred Special Qualifications/ Transferrable Skills:*

• Knowledge and experience using EPIC (Electronic Health Record)
• Knowledge of Federal and State regulations relating to Federally Qualified Health Centers (FQHC)
• Experience as a supervisor in a union environment

*For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

Duties may include, but not limited to:

1. Manage and support of all roles in the Team based Care Delivery System for Primary Care; support licensed providers in a primary care setting in coordination with the Director of Nursing, Medical Director and Operations Manager of Clackamas Health Centers; determine staff assignments and allocation of resources; hire and directly supervise professional, paraprofessional and support personnel; negotiate performance standards and conduct performance evaluations; recommend and administer progressive discipline; conduct or facilitate staff training and development programs; promote cooperative team efforts among staff and with other County divisions and departments; direct staff in continuous efforts to improve quality, productivity and effectiveness; foster and support a diverse workforce and environment; provide a trusting atmosphere which encourages creativity and teamwork.
2. Coordinate and supervise client scheduling and admissions activities; ensure collection and entry of accurate data including client demographic and financial information; monitor and ensure contract compliance in relation to client service access; ensure seamless operations and coordination between support staff and clinical operations; ensure accurate and timely encounter data submissions as required by contract; implement and measure quality assurance and operational performance standards. Under direction of senior management, implement standard admission criteria and operating procedures.
3. Work with Quality Improvement and Health Centers Leadership Team to manage outreach for chronic disease management and any QI metrics that applies to the primary care clinics and teams.
4. Participate in administrative and clinic management meetings to assure coordination of operations, practices, policies and procedures within Health Centers.
5. Coordinate activities of contractors and County personnel by serving as project coordinator for facilities-based projects, e.g. remodels, space moves, modular installation, furniture and office equipment upgrades, and other capital projects.
6. Work collaboratively with managers and Medical Director to meet provider productivity standards and budgetary requirements for clinic.
7. Give input around changes to policies and procedures and implement in the clinical setting.

Thorough knowledge of: Standard office practices, procedures and techniques; principles and practices of personnel management; bookkeeping and record keeping techniques; operation and maintenance of office equipment, including personal computers and software applications.

Working knowledge of: Business English and composition, spelling, punctuation and grammar; basic math; practices and techniques of conflict resolution and mediation.

Skill to: Communicate effectively, both orally and in writing; implement techniques and concepts of modern office management to coordinate activities, staff and work flow of an office support unit; direct staff in continuous efforts to improve quality productivity and effectiveness; incorporate team participation in decision making; establish and maintain effective working relationships with the public, staff, clients and personnel of other businesses in a courteous, professional manner; supervise, train and evaluate personnel; accurately type, transcribe and proofread correspondence and other documents; operate computer software and other office equipment.

This position works 40 hours during a standard workweek of Monday through Friday. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 400,000 citizens.

Explore Clackamas County

Clackamas County Core Values

Working for Clackamas County

Recreation, Arts & Heritage

ABOUT THE DEPARTMENT

The Clackamas Health Centers Division within the Department of Health, Housing and Human Services is a Federally Qualified Health Center that offers primary care, dental services and behavioral healthcare at multiple primary care, behavioral health, and school-based health centers.

Our skilled staff includes doctors, nurse practitioners, dentists, nurses, mental health specialists, and assistants who work together with our patients and their families to help them achieve their health goals. The integrated Health Clinics offer affordable, high quality health care services to the entire family. Clinic locations include:

• Beavercreek Health and Wellness Center (Oregon City, OR)
• Gladstone Health and Wellness Center
• Sandy Health and Wellness Center
• Sunnyside Health and Wellness (Clackamas, OR)
• School Based Health Centers (Oregon City High School and Sandy High School)

Health Centers is a Division of the Health, Housing, and Human Services (H3S) Department.

Learn more about Clackamas Health Centers.