Summer 2018 Intern, Partner Account Coordinator

Location: Chicago

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

We are looking for an RSI Partner Account Coordinator to join the Alliances team within Salesforce.  The RSI Partner Account Coordinator is dedicated to supporting the efforts of the Channel Alliances organization and ensuring Partner success. The goal of this position is two-pronged: to maximize efficiency of the Partner Account Managers, and to provide programmatic operating efficiencies for our partners.  Account Coordinators will operate both externally as a resource to key partners, as well as behind the scenes with teams internally to ensure quick assist with partner and customer issues.

Responsibilities:

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Proactively monitor partner reports and clearly communicate partner engagement to Partner Account Managers on a weekly basis

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Track and summarize partner ACV influence to Partner Account Managers on a weekly basis

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Track all incoming partner leads to ensure they are routed and assigned appropriately

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Ensure Alliances Assist tickets are addressed and resolved in a timely manner

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Assist with the internal routing and escalation of support cases for assigned partners

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Field partner request for various sales resources such as playbooks, data sheets, FAQs, etc.

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Provide Account Executive and Partner Sales organizational alignment updates to partners as requested

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Serve as a second point of contact to key partners while Partner Account Managers are traveling or out of the office

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Produce quarterly partner scorecards to track year-to-date progress of annual goals

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Lead account mapping exercises between partners and Account Executives to determine opportunities for collaboration and growth

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Miscellaneous data collection and aggregation



Required Skills/Experience:

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3.5 GPA (minimum)

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Account planning and execution skills

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Strong business solutions aptitude

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Proven record of building relationships with a diverse group of internal and external stakeholders



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Ability to prioritize and work autonomously

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Exceptional organizational, presentation and communication skills – both verbal and written

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Strong professional presence in the workplace

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High energy, enthusiasm and passion for the business

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Strong time management skills

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Demonstrated ability to deal with change and be a team player

Posting Statement

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