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Customer Experience Associate

Planted, Inc.
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Planted helps people grow their careers.

Looking to get in at the ground floor of a startup? We’re looking for an empathetic but assertive Customer Success Associate. This individual will be responsible for maintaining customer relationships and troubleshooting issues when necessary. The ideal candidate will have a combination of enthusiasm, charisma, and independence to take on projects outside of their core responsibilities.

Apply if you are:

  • Empathetic; you connect well with other people and understand the customer’s pain points
  • Solutions- and customer-oriented; when there’s a problem, you’re focused on setting things right
  • Highly results-oriented; you want your work to make a direct impact on the business
  • Energetic; an upbeat attitude goes a long way in handling interactions with customers
  • A self-starter; you’re always looking for ways to improve the process
  • A collaborator; if there’s a more complex issue that you can’t solve yourself, you’ll seek help from other teams
  • Meticulously organized; you’re obsessed with stationery and sort your books on your bookshelf by authors’ last names

And you’re comfortable with these types of responsibilities:

  • Assisting customers through different communication channels like email, phone, and CRM software (e.g., ZenDesk)
  • Collaborating and escalating issues to other teams to find solutions
  • Collecting and summarizing feedback from customers to give to sales, development, operations, and marketing teams to improve the customer experience

Planted isn’t just any old job platform. It’s a place where you can get connected to awesome opportunities at startups and other high-growth companies. So no more getting stuck in soul-sucking, dead-end jobs -- and say hello to a high-impact, meaningful career where your work counts.

Whether you’re a recent grad looking for what’s next or a career transitioner looking to switch things up, Planted can help you find the perfect fit when you’re ready to grow. We’re not just focused on creating the future of job seeking, but also career building.

Learn more about Planted in the New York Times.