Account Manager - Benefits Administration
At Cambridge Consulting Group, our passion is making a difference in people’s lives. We take pride in caring for our clients' needs and we believe that our success is measured by exceeding your expectations. Our team of financial professionals, benefits and risk management specialists are passionate about helping our clients protect their most valuable assets. We strive to be true business partners to our clients and are dedicated to providing unbiased guidance and building long-term relationships. The Benefits Administration Account Manager role can be the beginning of a successful career in Insurance consulting.
The Account Manager's (AM) primary responsibilities are to build, maintain and test client benefit enrollment sites powered by bswift; import and analyze data; and represent CCG's Benefits Administration team as a contact to our direct clients, internal team members and partners.
This position is eligible for our benefit package; including medical, dental, vision, company paid life & disability coverage, flexible spending accounts and health savings accounts. In addition to our health benefits we offer referral bonuses, an educational assistance program and unlimited vacation time after 90 days of employment!
Duties include:
Additional Responsibilities:
The Account Manager's (AM) primary responsibilities are to build, maintain and test client benefit enrollment sites powered by bswift; import and analyze data; and represent CCG's Benefits Administration team as a contact to our direct clients, internal team members and partners.
This position is eligible for our benefit package; including medical, dental, vision, company paid life & disability coverage, flexible spending accounts and health savings accounts. In addition to our health benefits we offer referral bonuses, an educational assistance program and unlimited vacation time after 90 days of employment!
Duties include:
- Help manage and provide technical guidance through the implementation of new client enrollment sites.
- Build client enrollment sites based on benefit plan offerings; understanding benefit plan eligibility rules, contract details and monthly pricing.
- Test client sites for quality assurance; track and monitor resolution of issues.
- Audit data from various sources, analyze and understand data elements from carrier partners and clients.
- Continually manage and update sites as requirements change each year or as often as needed; which includes but is not limited to: benefit class matrix, required documents, permissions, field options, site text and any open options.
- Conduct technical/product presentations, demonstrations and training as needed.
- Obtain and import data into the bswift system, ensuring data from carriers is accurate and uploaded according to system requirements using excel.
- Maintain client relationship, manage expectations and timelines effectively; understand their overall objectives and requirements.
- Manage workflow in the setup and maintenance of carrier and payroll connections.
- Serves as internal point of escalation for issues, questions, etc. related to the benefit administration system.
- Handle any special projects as assigned by management by seeking clear direction and following through.
Additional Responsibilities:
- Maintain professional and technical knowledge necessary to perform job functions.
- Follow policies and procedures, meet standards established by CCG and appropriate regulatory agencies.
- Actively pursue achievement of core competencies as identified by CCG.
- Consistently display concepts and practices as defined by our culture of excellence.
- Promote teamwork by contributing to department, delivering results.
- Bachelor's degree from four-year College or university.
- Must be proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality).
- Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
- Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere.
- Must be able to quickly sort through complex subject material.
- Strong analytical skill-set and ability to effectively use data for strategy.
- High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness.
- Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality.
- Must possess a passion for teamwork, client service and reaching business results through problem solving.