Customer Representative (Field Sales) (Entry-Level)

The Entry-Level Chronic Care Representative (CCR) sells to customers by providing clinical information on relevant Merck products, as well as education and resources. They do this to support customer needs in an effort to help the Health Care Practitioner meet their patients’ goals. The Chronic Care Representative (CCR) is the primary point of contact for a variety of customers within their assigned geography. These customers may include: health care providers such as physicians, nurses, pharmacists as well as quality directors and office managers. Within their geography there are a diverse set of health care locations that they will call upon in order to execute their role including: physicians’ offices, integrated delivery systems, and hospital clinics. The Chronic Care Rep is a key member of the local Customer Team that works collaboratively with other Merck field based employees such as the Account Executives (AEs), Integration Delivery Systems (IDS) leaders as well as other members of the Merck extended team.  

The primary activities include:

• Developing a territory level business plan in accordance with Merck policies, standards and ethics.
• Maintaining product knowledge and certification on the Merck portfolio for which they are responsible.
• Engaging in balanced product sales discussions with Health Care Providers and Health Care Business Professionals to align customer needs and Merck products in accordance with product labeling. This is achieved by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of Merck promotional materials
• Providing Merck management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.
• Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of Merck promotional materials.
• Regularly monitoring their business performance against objectives using company provided tools.

Specifically:

• Within select customer accounts, acts as primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients’ needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified customer needs.
• For select customer accounts, coordinate with Merck customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving customer and patient support.
  

This territory may cover: Northern Wisconsin and the Upper Peninsula of Michigan OR Great Lakes area OR Grand Rapids OR Upper Midwest

The ideal location to reside is within this territory. 

Travel (%) varies based on candidate’s location within the geography.