IT - Intern
- Working under direction, provide support to desktop/laptop equipment at assigned location for hardware/software installation, maintenance, test, and upgrade procedures.
- Provide level 1 support for business systems and escalate for resolution where necessary to the proper teams.
- Execute daily processes according to policy (backups, reports, documentation, and daily routines)
- Identify, track and manage technology related issues via the available service desk tools.
- Work closely with the Edscha IT team to solve issues and improve systems performance at assigned location.
- Ensure the accuracy of information and data available to end-users.
- Test hardware and software, making necessary changes to correct any issues.
- Provision new systems for associates as per the company’s established computer refresh policy.
- Swap iOS devices as needed.
- Use judgment to determine which issues need to be escalated to management, vendors or suppliers.
- Support the Company’s mission, vision, values and goals in performance of daily activities.
- Maintain high standards of housekeeping throughout the work area.
- Maintain a positive working relationship with all levels of the organization.