Staff Development Manager
Full Time Position Available.
Position Summary:
Oversee caregiver and med tech training and assessment within the assisted living care setting for all areas of clinical care and service. Conduct needs assessment, design training and conduct individual and class training utilizing a variety of media with a pre and post evaluation. Oversee all areas of training for C.N.A.s and caregivers. Perform resident care, as appropriate.
A. Clinical/Compliance
- Assist the Resident Center Director to plan, develop, organize, implement, evaluate and direct the Resident Center care team in accordance with current rules, regulations and guidelines that govern the Burcham Hills community. Interpret these to physician, resident, family members and public, as appropriate.
- Participate in planning and evaluation of the policies and procedures that govern the day-to-day functions of the department.
- Work on floor as needed to provide appropriate assessment, treatment and other care responsibilities. Document thoroughly and report findings appropriately.
- Serve on the care plan team and work with the team in developing the coordination of care services to ensure the continuity of the residents’ care plans.
- Monitor activities and care provided to all residents to ensure they are treated fairly, and with kindness, dignity and respect.
B. Teamwork and Development
- Cooperate with other staff to achieve department objectives and maintain good employee relations, interdepartmental and public relations.
- Understand and demonstrate proper protocols for hiring, disciplinary action, and retention.
- Maintain an effective, friendly working relationship with health professionals, physicians, consultants, and family members.
- Attend and participate in continuing educational programs for information and maintaining license requirements.
- Manages attendance.
- Recognizes employees, mediates staff conflicts and supports employee development.
C. Develop and coordinate the onboarding process for all new care staff in the Resident Center.
- Evaluate the current orientation program and modify as needed to meet the learning needs of new hires.
- Select high performing employees currently on staff and develop them as mentors so they can be preceptors for new employees.
- Plan, prepare and maintain materials for use in educational programs for accuracy and relevance.
- Assists with onboarding coordination and classes.
- Conduct pre- and post-needs assessments to evaluate the orientation program and adjust as feedback is obtained.
D. Develop ongoing education programs that will enhance the skill sets of the clinical team.
- Assist learners in the assessment of needs and identification of outcomes.
- Serve as an educational consultant for the interdisciplinary team.
- Respond to identified needs to promote quality of care and safety.
- Consult with staff regarding individual learning needs.
- Utilize various modalities for learning to capture different learning styles, i.e. short unit sessions, online education, peer to peer education utilizing Train the Trainer methods.
- Adjust content and teaching strategies appropriate to learner needs.
- Review and enhance the current online education program.
- Build incentives/recognition for staff who complete more than the minimum training required.
- Prepare short and long term planning and programs to address identified needs.
- Promote the concept of lifelong learning.
Position Specifications:
Education and Experience:
- Five or more years experience in acute care, long term care, assisted living community or other related health care setting. Ability to conduct needs assessments, design training and conduct individual and class training utilizing a variety of media with a pre and post evaluation.
- Prefer Medical Assistant or Therapy Assistant.
- Experience in staff development in the areas of clinical care, customer service and supervision.
- Ability to assess clinical skills of CNA’s and caregivers in an Assisted Living setting.
Knowledge and Abilities:
- Ability to plan, organize, develop, implement, measure and interpret the program goals, objectives, policies and procedures etc., that are necessary for providing quality education and a quality learning environment.
- Willing to seek out new methods and concepts and incorporate them into the existing or developing culture.
- Knowledgeable of medical practices and procedures, laws, regulations and guidelines within an assisted living community.
- Knowledgeable of EMAR and documentation.
- Ability to make independent decisions within scope of practice when circumstances warrant such action.
- Ability to deal tactfully and communicate with team members, residents, family members, visitors, government agencies/personnel, and the general public with patience and a cheerful disposition.
- Ability to work in a multi-faceted role with fast-paced demands.
- Ability to work flexible hours.