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IT Support Specialist

LOCATION: Based out of Davison, MI

POSITION TYPE: Full Time

 

POSITION SUMMARY : Assist in supporting operation of computer systems and equipment for all staff.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following and other duties that may be assigned by management.

 - Assist in managing and monitoring the help desk ticketing system supporting 300+ employees across 29 locations, assisting and troubleshooting various hardware and software issues.

 - Assist system administration on, and oversees daily operation of all servers, including application servers, file servers, Exchange servers, SQL database servers, Citrix terminal servers, AV server, Update server, NAS & SANs.

 - Perform system administration on, and oversees daily operation of all file and print servers, local area network equipment and wide-area connectivity for all company locations.

 - Assist in managing company’s billing software company, Healthcare Data Management System by USS, by providing support, including database software upgrades and testing, as needed.

 - Assist in managing Cisco Call Manager phone system across all locations, as well as support company cell phones.

 - Provide training of support staff on standard IT operating procedures.

 - Assist in daily backup of files, folders, and system files on all servers and DFS services.

 - May include some travel to assist staff and perform installations throughout mid-Michigan.

 - Assist in administering account creation and termination for users.

 - Coordinate equipment maintenance, vendor relations, and ensure regulatory compliance from HIPAA, HITECH Act, and PCI standards.

 - Achieve technology goals as established by management.

 

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.    

Pleasant personality, good verbal / written communication skills. Can learn basic knowledge of medical terminology. Self-motivation. Quick learner.

 

ADDITIONAL INFORMATION:

Position will be based out of Southfield, servicing Southeast Michigan.

Position Type: Full Time

Start Date: Immediately 


REQUIRED TECHNICAL PROFICIENCIES: Windows 7 and Server OS, Microsoft Office, Active Directory Users & Computers, Remote Desktop Services, PC/Desktop support, Print Servers.

 

DESIRED TECHNICAL PROFICIENCIES: VMware, Citrix, Cisco Call Manager, MS SQL Server, Cisco IOS, MS Exchange, Wordpress.

 

EDUCATION and / or EXPERIENCE: High school diploma or general education degree (GED), or a college degree in a technology-preferred field, related experience and / or training or a combination of education and experience.

Minimum two to three years of experience in similar technical position.