Supervisor, Spa & Salon

his is a full time position, hours of the Spa & Salon are 10am -7pm. Must have 7 day availability. $13/hour

Job Description:

The Spa Supervisor will be responsible for ensuring all guests receive an outstanding and memorable experience. They will be required to ensure an effective management of the spa operations; including reservations, retailing, and marketing. As well as responsible for training, supervising, retaining and motivating a group of qualified team of professionals by achieving sales goals, business objectives and spa profitability.

Ideal Candidate:

• Excellent communication and listening skills, as well as advanced computer knowledge.
• Must have enthusiasm and possess excellent customer service skills.
• Must be adaptable to change and able to multitask calmly and efficiently with an emphasis on follow up, cooperation and courtesy.
• Previous spa experience, technical preferred

Duties and Responsibilities:

• Supervise the cosmetologist/massage/concierge team; ensure adherence of protocols, consistency of service, and client satisfaction on every interaction.
• Train new staff.
• Provide continuous guidance through constructive feedback to staff for continuous improvements.
• Assist team members with job duties when needed.
• Assist in the development and motivation of the spa team to increase retail sales and guest loyalty.
• Communicate with Spa manager to ensure smooth day to day operations including cleaning standards, staff needs, and guest feedback.
• Responsible for purchasing and inventory management. Work to cut cost and maximize profitability.
• Collaborate with Spa Manager on revenue initiatives, service enhancements, incentive programs, and marketing efforts.
• Be up to date with current salon and spa trends and able to implement trends in our spas.
• Have knowledge and understanding of all services and products offered.
• Manage employees Requests Off
• Uphold and promote Brand Standards for both Marriott and Hilton
• Maintain a positive attitude and contribute toward a quality work environment.
• Be on time for your shift, and possess the ability to work diligently without direct supervision
• Be flexible with your schedule, supporting the needs of the spa.
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
• Assist in all areas of spa operation as requested by management.
• *Note* All duties and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required by their manager to perform other job-related duties.