Summer Teller

Job Summary

Responsible for interacting with customers and providing exceptional service by greeting them as they enter one of our branches, and by processing financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards. This position requires professional conversations with customers to identify their needs for additional services and by introducing them to a banker. Entry level branch position.

 

Job Responsibilities:

• Process Transactions/Customer Service. Greet customers and ask questions to determine their needs. Process financial transactions  (cash and non-cash banktransactions, balance inquiries, cashier'schecks, money orders,cash advances with credit cards, etc.) in an accurate and efficient manner in accordance with operationaland regulatory guidelines.  Assist with customer questions and/or issues  relating  to their accounts. The Teller position is one of the primary transaction positions within a branch.
• Meet and exceed Teller referral expectations by acquiring and maintaining  knowledge of bank products and financial services. Educate  customers on bank products and financial services  and make referrals to a banker when a potential opportunity has been  identified.This may include  participation in 'Call Nights'.
• Maintain operational standards includingbalancing cash drawers at  the end of each shift,  processing CTR reports and transactions, and opening and closing procedures of the branch. May also include ATM and vault balancing. Acquire and maintain  up-to-date knowledge ofapplicable policies, procedures, guidelines and bankoperating systems.
• Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.

Job Requirements:

• 6 months cash handling experience required
• 6 months  customer service  experience  required
• 6 months successful  sales  experience where defined  referral goals and accountabilities were routinely met or exceeded preferred
• Welcome and  establish relationships by getting to knowevery customer in order to provide an  outstanding  customer  experience.
• Demonstrated computer proficiency
• Educate clients on bank products and financial services and make referrals when a potential  opportunity has been identified.
• Strong listening, verbal and written  communication skills
• Demonstrated ability to workwell in a team environment
• Demonstrated ability to follow company  policies, guidelines and procedures
• Strong attention to detail and ability to multi-task
• Demonstrated ability to maintain confidentiality using  tact and diplomacy
• Maintain professional dress attire and demeanor
• Ability and willingness to work branch hours, including weekends and some evenings