Customer Success Associate

Planted (Techstars NY'14) is a job matchmaking platform for companies to hire awesome talent for non-technical positions. We pre-screen for qualified candidates and offer a flexible trial-perm structure to ensure fit.

Looking to get in at the ground floor of an early stage startup? We’re looking for an empathetic but assertive Customer Success Associate. This individual will be responsible for maintaining customer relationships and troubleshooting issues when necessary. The ideal candidate will have a combination of enthusiasm, charisma, and independence to take on projects outside of their core responsibilities.

- Empathetic; you connect well with other people and understand the customer’s pain points

- Solutions- and customer-oriented; when there’s a problem, you’re focused on setting things right

- Highly results-oriented; you want your work to make a direct impact on the business

- Energetic; an upbeat attitude goes a long way in handling interactions with customers

- A self-starter; you’re always looking for ways to improve the process

- A collaborator; if there’s a more complex issue that you can’t solve yourself, you’ll seek help from other teams

- Meticulously organized; you’re obsessed with stationery and sort your books on your bookshelf by authors’ last names

- Assisting customers through different communication channels like email, phone, and CRM software (e.g., ZenDesk)

- Collaborating and escalating issues to other teams to find solutions

- Collecting and summarizing feedback from customers to give to sales, development, operations, and marketing teams to improve the customer experience

Planted is a talent platform that connects students and alumni with startups for non-tech jobs including business development, marketing, sales, customer experience, operations, and more. Planted sends you curated jobs matching your interests and acts as your inside referral to the company if it’s a great fit.