Part Time Enrollment Services Coordinator -Student Services
Part Time Enrollment Services Coordinator -Student Services
Madison Area Technical College
Posting Date: 01/12/2018
Application Deadline: 1/26/2018
Open Until Filled:
Salary: $19.83-$22.06 B23
Location: Madison-Truax
Department: Student Development and Success
Employment Conditions:
PSRP Salary Range B23 with a starting salary between $19.83-$22.06 per hour depending on qualifications and experience.
Madison College provides a generous benefits package however health and dental benefits are not provided for this position. The individual selected will serve a twelve (12) month trial period. This posting will be used to fill similar vacancies that occur within six months of the closing date.
Hours: This is a part-time, 29 hours per week, 52 weeks per year position, working Monday-Tuesday 11:00 am-6:00 pm; Wednesday-Thursday 10:00 am-3:30 pm; Fri 8:00 am-1:00 pm. Flexible as needed with evening and weekend hours possible. However, schedule is subject to change by the supervisor.
Organizational Function and Responsibilities:
This position assesses students' needs and provides comprehensive guidance to prospective and current students regarding Financial Aid, Admissions, Veteran Services, Enrollment, Records, Registration and other areas relevant to new and current students. This position serves students' needs and interacts with parents and community members by providing high levels of service while maintaining the privacy of student records as required by the Family Educational Rights and Privacy Act (FERPA ).
This position serves as a high impact, front line position influencing students with their decisions regarding enrollment, financial aid, and admissions which greatly impacts their Madison College experience. This position will have an in-depth involvement throughout the entire student life-cycle, and will be a leading and indispensable role in regards to our college's student retention and success efforts.
This position reports to the Student Services Manager.
Essential Duties:
The following duties are typically expected of this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
1. Assesses students’ needs and advises currently enrolled, new, and potential students concerning an integrated enrollment process using knowledge of financial aid, assessment, admissions, orientation, student account services, registration and records. Summarizes and communicates Enrollment Services and college-wide policies and procedures.
2. Provides initial point-of-contact services for many areas of the college including Learner Success and Learner Development Center offices, Foundation, Fiscal Resources, Enrollment Operations, Student Development Center, Foundation Office, Testing and Assessment and the Bookstore in response to student inquiries. Answers questions in regard to course curriculum, faculty contact information, unique admission requirements for all academic programs, program course progression, enrollment operations, and general college services information.
3. Coordinates day-to-day services for in-person and phone staffing and adjusts available Enrollment Services appointments based on staff availability and daily service level demands.
4. Provides one-on-one walk-in appointments to assist students in all Enrollment Services processes from start to finish, including but not limited to admissions, records, financial aid, veteran benefits and student financial services.
5. Guides academic advisors, personal counselors, faculty and staff in understanding financial aid and the federal regulations that govern eligibility, admissions policies and procedures, maintenance of student records, and general veterans’ benefits procedures.
6. Provides thin-layer advising in regards to the application process, programs of study, program qualifications, prerequisites, interpretation of Compass Testing results, determination of math and English overrides, looking up course offerings and providing enrollment assistance.
7. Facilitates FAFSA workshops, assists Advisors in Registration Labs, and staffs Advising and Registration sessions through the academic year and summer term.
8. Provides essential knowledge and guidance to colleagues in understanding College enrollment procedures and maintenance of student records.
9. Intakes documents for admissions, financial aid, scholarships, records, and enrollment offices while ensuring accuracy and completeness. Processes records, registration and account creation documents.
10. Uses PeopleSoft and OnBase to complete processing assignments when not assisting students/customers; may include, but is not limited to, a portion of admission’s panels, record requests/contracts, demographic updates, returned mail, enrollment verifications, image linking, etc.
11. Adjusts services and schedules to meet peak demands including overtime and additional hours required to staff registration events and new student orientation.
12. Handles high volumes of phone calls and in person interactions during peak times with interactions reaching 100 plus at peak volume.
13. Acts as front line for in-person and over the phone escalations within the department concerning admissions, records, financial aid, veterans’ benefits, and enrollment issues. Communicates difficult decisions and ongoing issues regarding complicated and escalated student situations and for making appropriate referrals if/when necessary.
14. Responds to inquiries that may be referred to Enrollment Services by the President’s Office, Student Development Center, Help Desk, etc.
15. Manages and responds to incoming Customer Relationship Management (CRM ) contacts from current and prospective students, community members, and Madison College faculty and staff. Responds to questions and requests from other units; determines referral points of service within Student Services, across the college and to external agencies.
16. Maintains alpha and numeric filing systems, utilizing both paper and electronic systems.
17. Collects, assembles and organizes materials and data for reports.
18. Composes letters and other correspondence for own or supervisor’s/registrar’s signature.
19. Receives and releases confidential and sensitive records in compliance with regulatory standards.
20. Performs routine to complex clerical tasks including, but not limited to:
a. Responds to telephone requests and inquiries.
b. Relieves others for breaks and other absences as assigned.
c. Prepares requisitions and receives goods and services.
d. Provides information to student/visitors.
e. Provides input in preparation of unit and/or budget materials.
g. Processes incoming and outgoing mail, including electronic mail.
h. Maintains appointment and meeting schedules, obtaining meeting rooms when necessary.
i. Daily data collection.
21. Familiar with all functions and operations of the unit and is able to provide back-up support.
22. Works with new staff to share information and practices related to job duties.
23. Provides training, guidance, and supervision of Student Help and Casual employees in Enrollment Services.
24. Works with scripts, tests functionality of system during upgrades.
25. Communicates established district policy as needed.
26. Provides information and facilitates enrollment process at recruitment events/activities.
27. Demonstrates a commitment to the College mission, vision and values.
Knowledge, Skills, and Abilities:
1. Extensive knowledge of department policies and procedures including admissions, financial aid (including appeals and suspensions), registration, general veterans, records, tuition disputes, enrollment, proper forms, deadlines, program requirements, testing needs, student self-service portal and procedures, and graduation.
2. Knowledge of the Madison College website, askMadisonCollege, and myMadisonCollege, and outside web sources.
3. Ability to de-escalate difficult situations that may arise with students and/or parents in regards to financial aid suspension, program admission denial, dispute of charges, extenuating circumstances, financial aid eligibility, registration problems, etc.
4. Knowledge of modern office practice, grammar, spelling, punctuation and proper English usage.
5. Ability to operate basic office machines including, but not limited to, the following:
a. Keyboarding skills
b. Networked personal computers
c. Photocopiers and printers
d. Microfiche readers
e. Facsimile machines
f. Calculators
g. Laptop computer
6. Ability to reconcile data derived from different sources or documents.
7. Ability to coordinate own work with that of others, to review the work of others and maintain appropriate quality standards for assigned units of work.
8. Ability to type/keyboard at 50 net words per minute.
9. Ability to work independently the majority of the time with high level knowledge of the College and its departments. Ability to make decisions and research/prepare recommendations in the absence of management. Supervision received involves the final review of work, ascertaining that schedules and production of work meet expectations.
10. Ability to access and navigate the website, directories, and calendars quickly and effectively.
11. Skill in dealing courteously, tactfully and with extreme attention to detail when dealing with high volumes of students and the public.
12. Ability to use critical thinking skills to answer a variety of questions and determine the best course of action for the student.
13. Ability to multitask Q-nomy responsibilities and Welcome Center Desk demands simultaneously.
14. Demonstrated skill in dealing with escalated situations and distressed individuals, while handling sensitive issues with confidentiality.
15. Ability to troubleshoot and resolve problems as they arise.
16. Skill in establishing and maintaining effective working relationships.
17. Demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.
18. Effective communication skills, both orally and in writing.
19. Ability to summarize information, reason logically, draw valid conclusions, make appropriate procedural recommendations and initiate action accordingly in terms of financial aid, admissions, records, transcripts and registration.
Qualifications:
1. Associates degree or two-year technical certificate from an accredited college or university in a field related to area of assignment; OR two years of an equivalent combination of education and work experience directly related to the skills required for successfully performing this position..
Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.
2. Two years related work experience with a minimum of 1 year in front-facing student services.
Special Instructions:
Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in its programs or activities. The following person has been designated to handle inquiries regarding the non-discrimination policies:
Rosemary Buschhaus, J.D., SPHR , SHRM -SCP
Director of Employment and Employee Relations
1701 Wright St
Madison, WI 53704
(608) 246-6904
Position Type: Support Staff
Posting Number: 20160602866
FLSA: Nonexempt
To apply, visit http://apptrkr.com/1151005
Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities.
Copyright ©2017 Jobelephant.com Inc. All rights reserved.
https://www.jobelephant.com/
jeid-803133916616c442a9cee75cd6edbed9
Madison Area Technical College
Posting Date: 01/12/2018
Application Deadline: 1/26/2018
Open Until Filled:
Salary: $19.83-$22.06 B23
Location: Madison-Truax
Department: Student Development and Success
Employment Conditions:
PSRP Salary Range B23 with a starting salary between $19.83-$22.06 per hour depending on qualifications and experience.
Madison College provides a generous benefits package however health and dental benefits are not provided for this position. The individual selected will serve a twelve (12) month trial period. This posting will be used to fill similar vacancies that occur within six months of the closing date.
Hours: This is a part-time, 29 hours per week, 52 weeks per year position, working Monday-Tuesday 11:00 am-6:00 pm; Wednesday-Thursday 10:00 am-3:30 pm; Fri 8:00 am-1:00 pm. Flexible as needed with evening and weekend hours possible. However, schedule is subject to change by the supervisor.
Organizational Function and Responsibilities:
This position assesses students' needs and provides comprehensive guidance to prospective and current students regarding Financial Aid, Admissions, Veteran Services, Enrollment, Records, Registration and other areas relevant to new and current students. This position serves students' needs and interacts with parents and community members by providing high levels of service while maintaining the privacy of student records as required by the Family Educational Rights and Privacy Act (FERPA ).
This position serves as a high impact, front line position influencing students with their decisions regarding enrollment, financial aid, and admissions which greatly impacts their Madison College experience. This position will have an in-depth involvement throughout the entire student life-cycle, and will be a leading and indispensable role in regards to our college's student retention and success efforts.
This position reports to the Student Services Manager.
Essential Duties:
The following duties are typically expected of this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
1. Assesses students’ needs and advises currently enrolled, new, and potential students concerning an integrated enrollment process using knowledge of financial aid, assessment, admissions, orientation, student account services, registration and records. Summarizes and communicates Enrollment Services and college-wide policies and procedures.
2. Provides initial point-of-contact services for many areas of the college including Learner Success and Learner Development Center offices, Foundation, Fiscal Resources, Enrollment Operations, Student Development Center, Foundation Office, Testing and Assessment and the Bookstore in response to student inquiries. Answers questions in regard to course curriculum, faculty contact information, unique admission requirements for all academic programs, program course progression, enrollment operations, and general college services information.
3. Coordinates day-to-day services for in-person and phone staffing and adjusts available Enrollment Services appointments based on staff availability and daily service level demands.
4. Provides one-on-one walk-in appointments to assist students in all Enrollment Services processes from start to finish, including but not limited to admissions, records, financial aid, veteran benefits and student financial services.
5. Guides academic advisors, personal counselors, faculty and staff in understanding financial aid and the federal regulations that govern eligibility, admissions policies and procedures, maintenance of student records, and general veterans’ benefits procedures.
6. Provides thin-layer advising in regards to the application process, programs of study, program qualifications, prerequisites, interpretation of Compass Testing results, determination of math and English overrides, looking up course offerings and providing enrollment assistance.
7. Facilitates FAFSA workshops, assists Advisors in Registration Labs, and staffs Advising and Registration sessions through the academic year and summer term.
8. Provides essential knowledge and guidance to colleagues in understanding College enrollment procedures and maintenance of student records.
9. Intakes documents for admissions, financial aid, scholarships, records, and enrollment offices while ensuring accuracy and completeness. Processes records, registration and account creation documents.
10. Uses PeopleSoft and OnBase to complete processing assignments when not assisting students/customers; may include, but is not limited to, a portion of admission’s panels, record requests/contracts, demographic updates, returned mail, enrollment verifications, image linking, etc.
11. Adjusts services and schedules to meet peak demands including overtime and additional hours required to staff registration events and new student orientation.
12. Handles high volumes of phone calls and in person interactions during peak times with interactions reaching 100 plus at peak volume.
13. Acts as front line for in-person and over the phone escalations within the department concerning admissions, records, financial aid, veterans’ benefits, and enrollment issues. Communicates difficult decisions and ongoing issues regarding complicated and escalated student situations and for making appropriate referrals if/when necessary.
14. Responds to inquiries that may be referred to Enrollment Services by the President’s Office, Student Development Center, Help Desk, etc.
15. Manages and responds to incoming Customer Relationship Management (CRM ) contacts from current and prospective students, community members, and Madison College faculty and staff. Responds to questions and requests from other units; determines referral points of service within Student Services, across the college and to external agencies.
16. Maintains alpha and numeric filing systems, utilizing both paper and electronic systems.
17. Collects, assembles and organizes materials and data for reports.
18. Composes letters and other correspondence for own or supervisor’s/registrar’s signature.
19. Receives and releases confidential and sensitive records in compliance with regulatory standards.
20. Performs routine to complex clerical tasks including, but not limited to:
a. Responds to telephone requests and inquiries.
b. Relieves others for breaks and other absences as assigned.
c. Prepares requisitions and receives goods and services.
d. Provides information to student/visitors.
e. Provides input in preparation of unit and/or budget materials.
g. Processes incoming and outgoing mail, including electronic mail.
h. Maintains appointment and meeting schedules, obtaining meeting rooms when necessary.
i. Daily data collection.
21. Familiar with all functions and operations of the unit and is able to provide back-up support.
22. Works with new staff to share information and practices related to job duties.
23. Provides training, guidance, and supervision of Student Help and Casual employees in Enrollment Services.
24. Works with scripts, tests functionality of system during upgrades.
25. Communicates established district policy as needed.
26. Provides information and facilitates enrollment process at recruitment events/activities.
27. Demonstrates a commitment to the College mission, vision and values.
Knowledge, Skills, and Abilities:
1. Extensive knowledge of department policies and procedures including admissions, financial aid (including appeals and suspensions), registration, general veterans, records, tuition disputes, enrollment, proper forms, deadlines, program requirements, testing needs, student self-service portal and procedures, and graduation.
2. Knowledge of the Madison College website, askMadisonCollege, and myMadisonCollege, and outside web sources.
3. Ability to de-escalate difficult situations that may arise with students and/or parents in regards to financial aid suspension, program admission denial, dispute of charges, extenuating circumstances, financial aid eligibility, registration problems, etc.
4. Knowledge of modern office practice, grammar, spelling, punctuation and proper English usage.
5. Ability to operate basic office machines including, but not limited to, the following:
a. Keyboarding skills
b. Networked personal computers
c. Photocopiers and printers
d. Microfiche readers
e. Facsimile machines
f. Calculators
g. Laptop computer
6. Ability to reconcile data derived from different sources or documents.
7. Ability to coordinate own work with that of others, to review the work of others and maintain appropriate quality standards for assigned units of work.
8. Ability to type/keyboard at 50 net words per minute.
9. Ability to work independently the majority of the time with high level knowledge of the College and its departments. Ability to make decisions and research/prepare recommendations in the absence of management. Supervision received involves the final review of work, ascertaining that schedules and production of work meet expectations.
10. Ability to access and navigate the website, directories, and calendars quickly and effectively.
11. Skill in dealing courteously, tactfully and with extreme attention to detail when dealing with high volumes of students and the public.
12. Ability to use critical thinking skills to answer a variety of questions and determine the best course of action for the student.
13. Ability to multitask Q-nomy responsibilities and Welcome Center Desk demands simultaneously.
14. Demonstrated skill in dealing with escalated situations and distressed individuals, while handling sensitive issues with confidentiality.
15. Ability to troubleshoot and resolve problems as they arise.
16. Skill in establishing and maintaining effective working relationships.
17. Demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.
18. Effective communication skills, both orally and in writing.
19. Ability to summarize information, reason logically, draw valid conclusions, make appropriate procedural recommendations and initiate action accordingly in terms of financial aid, admissions, records, transcripts and registration.
Qualifications:
1. Associates degree or two-year technical certificate from an accredited college or university in a field related to area of assignment; OR two years of an equivalent combination of education and work experience directly related to the skills required for successfully performing this position..
Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.
2. Two years related work experience with a minimum of 1 year in front-facing student services.
Special Instructions:
Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in its programs or activities. The following person has been designated to handle inquiries regarding the non-discrimination policies:
Rosemary Buschhaus, J.D., SPHR , SHRM -SCP
Director of Employment and Employee Relations
1701 Wright St
Madison, WI 53704
(608) 246-6904
Position Type: Support Staff
Posting Number: 20160602866
FLSA: Nonexempt
To apply, visit http://apptrkr.com/1151005
Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities.
Copyright ©2017 Jobelephant.com Inc. All rights reserved.
https://www.jobelephant.com/
jeid-803133916616c442a9cee75cd6edbed9