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Admissions Specialist

Admissions Specialists provide Contact Center-based support via phone, email, fax, and web to facilitate placement requests for those patients who choose DaVita visiting or permanent dialysis. The position will facilitate the arranging of dialysis placements while providing service delivery excellence to build and establish strong hospital relationships. The position supports the community in the event of an emergency making emergency dialysis placements to calling patients and teammates during emergency events to make sure all are accounted for and safe. 

Duties and Responsibilities:

  • Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options
  • Request placement and/or respond to inquiries regarding treatment options via outbound calls, e-mail, and/or other designated contacts
  • Place outbound calls to Hospitals to complete placement requests
  • Build positive relationships with Hospitals, Discharge planners, Case Managers, & DaVita teammates across the Village and provide customer service excellence
  • Organized multi-tasker with excellent time management and prioritization skills
  • Attention to accuracy of details and relentless follow-through with a curious and investigative inclination
  • Perform other duties as assigned

Qualifications:

  • High School diploma or equivalent required
  • Minimum of 6 months’ related experience preferred
  • Data entry speed of 25-40 keystrokes per minute required
  • Basic computer skills and proficiency in Microsoft Excel and Access
  • Intermediate computer skills and proficiency in Microsoft Word and Outlook