Area Community Manager I

The Community Manager I serves as the face of the center, delivering hospitality at every touchpoint while supporting daily operations, client experience, and community engagement. This role is responsible for creating a welcoming environment for clients and guests, coordinating center services, and ensuring operational excellence across the workspace. This role supports multiple centers/locations. 

Key Responsibilities 

Hospitality and Client Experience 

• Deliver a best-in-class client and guest experience through proactive, service-focused interactions. 
• Greet visitors, answer inquiries, and serve as a primary point of contact for clients. 
• Support client onboarding and offboarding to ensure a seamless experience. 
• Respond to client requests and resolve concerns in a timely, professional manner. 
• Build strong relationships that contribute to client satisfaction and retention. 

Operations and Center Management 

• Maintain center readiness, ensuring offices, conference rooms, cafés, and common areas meet brand standards. 
• Coordinate mail, package handling, shipping, and related client services. 
• Manage inventory and ordering of office, kitchen, and operational supplies. 
• Partner with building management, vendors, and service providers to address facility needs. 
• Support operational processes, compliance standards, and center initiatives. 

Meetings, Events, and Community

• Coordinate conference room reservations, day office bookings, and related services. 
• Manage catering requests, event setup, and vendor coordination. 
• Support community-building events and networking opportunities. 
• Assist with marketing initiatives and outreach to clients and prospects. 

Administrative and Financial Support

• Maintain accurate client information and operational records. 
• Process invoices, purchase orders, and expense reconciliations in accordance with company procedures. 
• Support account management activities and day-to-day administrative operations. 
• Develop a working knowledge of the center financial performance and key business metrics. 

Qualifications

Core Competencies 

• Hospitality-driven mindset and passion for client service 
• Strong communication and interpersonal skills 
• Excellent organization, attention to detail, and follow-through 
• Ability to prioritize multiple responsibilities in a fast-paced environment 
• Problem-solving mindset with adaptability and professionalism 
• Technology proficiency, including Microsoft Office and business systems 
• Collaborative team player with a positive attitude 

Qualifications 

• Associate’s degree required; Bachelor’s degree preferred. 
• 1+ year of experience in hospitality, coworking, office administration, retail, hotel, restaurant, or other service-focused environments preferred. 
• Customer service experience required. Hospitality experience preferred.  
• Experience with CRM, scheduling, or workplace management platforms is a plus. 

Working Environment 

• Full-time, in-office role  
• Core hours: Monday–Friday, with flexibility to support business needs, including evenings and weekends  
• Ability to lift/move up to 50 pounds as needed  

Compensation & Benefits

• Performance-based incentives + profit share plan
• Comprehensive benefits package including medical, 401(k) with company match, and professional development opportunities