Clinic Nurse Supervisor
QuadMed is currently seeking a Clinic Nurse Supervisor for our Health and Wellness Center located at The Dow Chemical Company in Midland, MI.
GENERAL PURPOSE OF JOB
This position is responsible for working closely with onsite providers as well as both QuadMed and Client Leadership to manage all daily health and wellness center operations. This would include supervising all health and wellness center staff, including midlevel providers and support staff, as well as monitoring the daily operational processes for all health and wellness center staff. Ensure effective delivery of clinical patient care and compliance with administrative and clinical policies and procedures. Directs all prevention and wellness initiatives and providing patient education as directed by the providers.
KEY RESPONSIBILITIES
- Actively support and promote the triple aim; improving the patient experience of care, improving the health of populations and reducing the per capita cost of health care.
- Openly support and consistently communicate mission of the health and wellness center and the organization. Serve as the collective voice for health and wellness center staff to communicate with administration. Serve as the staff and patient advocate to ensure optimal patient care.
- Interface with patients and families to ensure that care is consistent with their expectations. Ensure active use of the nursing process for patients throughout the health and wellness center visit. Serve as a professional role model and mentor to staff by responding positively to change while supporting colleagues through the change process.
- Serve as a change agent to facilitate communication and transition that supports the mission of the organization.
- Provide leadership to direct reports through effective hiring, orientating, training, mentoring and coaching. Provide ongoing recognition, feedback and development, holding staff accountable for success. Identify and mentor future organizational leaders. Create an environment where employee engagement feedback facilitates positive change.
- Monitor, measure, assess and improve health and wellness center performance using patient satisfaction date and performance data such as wait time and survey response rates.
- Provides leadership to direct reports in the execution of work plans and long and short term goals. Implements department level infrastructure and changes to supporting processes and systems. Ensures solutions to health and wellness center challenges are implemented. Sets, implements and completes health and wellness center goals.
- Assure coordination/participation of health and wellness center staff on department and organization wide councils/committees.
- Manage, supervise, and coordinate delivery of patient care. Ensure compliance with clinical patient care standards and established policies and procedures.
- Maintain clinical competencies for clinical areas and provides patient care as needed. Assess/coach and evaluate staff level of practice. Develop programs that foster continued clinical development from novice to expert to positively have an impact on patient care and career satisfaction of staff.
- Oversee various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions, terminations and other related activities. Completes incident reports as needed and provides assistance regarding investigations and the resolution of complaints.
- Plan, schedule and organize work for group ensuring proper distribution and delegation of assignments and efficient utilization of personnel, space and facilities; overall accountability for the requisition, care and maintenance of unit inventory, equipment and supplies.
- Coordinate the activities of staff; accountable for the effective and efficient operation of the department and staff including ensuring that orders, treatments, plans of care, clinical pathways are being carried out in a manner supportive of patient care and recovery. Ensure documentation of patient care is complete and accurate in accordance with QuadMed and department policies and procedures.
- Collaborate with the Manager of Clinical Operations to determine fiscal requirements and prepare budgetary recommendations. Monitor the level of resources utilized in service delivery and determines the appropriateness of resource consumption in the service. Develop action plans in conjunction with the Manager of Clinical Operations to ensure budget and resource efficiency and satisfaction with patient care delivery.
- Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations.
JOB REQUIREMENTS
Appropriate education and/or experience may be substituted on an equivalent basis
Education:
- High School Diploma/GED
- Graduate from an accredited nursing program with an Associates, Bachelors (BSN) (preferred) degree
Experience:
- Minimum three (3) years of previous nursing and direct reports leadership experience in an outpatient or occupational clinical setting
Certificates, Licenses, Registrations:
- Current RN Licensure in state or residence or compact license
- CPR or BLS certification within 60 days of hire
- PALS a plus
Knowledge, Skills & Abilities:
- Bilingual preferred, but not necessary
- Knowledge of all regulator, procedural, and licensing requirement
- Knowledge of Lean Six Sigma guideline
- Proficiency in Microsoft Office (Outlook, Excel, Word) required
- Requires great attention to detail, proficient management and patient education skills, and excellent problem solving skills
- Familiarity with practice management software and electronic medical records strongly preferred